Big Creek Water District offers a wide variety of convenient payment options for our customers. Simply choose the option that best suits your needs.
COVID-19 UPDATE -- CHANGE TO OFFICE OPERATIONS
The team at Big Creek and Hammond Water are taking steps to minimize the risk of contamination to our employees and customers. We are urging our customers to use payment options such as our online bill pay, bank draft, or call the toll-free payment line to make payment (1-866-630-2479). If you do not have access to these options, you can use the DROP BOX in the drive-thru window to eliminate person to person contact (the drive-thru is not open to take payments). Also, if you prefer, you can always mail your payment in with a personal check or money order. As of March 16, 2020, we have eliminated ALL Conveniences Fees to help reduce office traffic until the threat of the COVID-19 (coronavirus) is eliminated. If you are inadvertently charged a convenience fee, we will credit your account. We are currently located at our new office at 4315 Hwy29N Belton SC (1 mile below the Anderson Jockey Lot). Please feel free to contact our office at 864-847- 4957 for any further concerns.
Online Bill Payment
For your convenience, we happily accept payments online. Please click the "Pay Your Bill Now" button and follow the prompts. Please Note on Refunds, Returns and Cancellations: There are no refunds on open accounts. Over payments will be carried as a credit balance. Closed accounts we will issue a refund for credit balances. Everything else will be handles on a case by case basis.
IVR (Phone) Payment
Also, for your convenience, we accept payments via our IVR phone payment system. Simply call toll free (866-630-2479) and follow the prompts. Please Note on Refunds, Returns and Cancellations: There are no refunds on open accounts. Over payments will be carried as a credit balance. Closed accounts we will issue a refund for credit balances. Everything else will be handles on a case by case basis.
Payment By Mail
If paying by check or money order through the mail, please send all payments with your payment coupon. To avoid late fees, please mail your payment at least five-seven business days before the due date specified on your bill.
Automatic Bank Draft
The worry-free way to pay your water bill. With this service, the amount of your monthly bill is automatically deducted from your bank account and credited to your utility account. There is no set-up fee or charge associated with this method of payment. To set up Automated Bank Draft, simply download and fill out the ACH Recurring Debit Form (if available) located in the Forms & Reports Section and drop it off or mail it to our office, along with a voided check.
Payment Drop-off Location
You may pay your bill in person at our office address. We accept most major credit cards, cash, check, or money orders. To avoid longer wait times, please note that Mondays, Fridays and the first day after a holiday are normally very busy.
Payment Through Financial Institution Online Bill Pay
Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Normally, these services debit the customer's checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Payments may take up to seven business days to post to the customer's account. Please consult with your bank for more information.